Terms of Service

Service Scope

VPNIon provides international routes and subscription management features, covering 110+ countries / 240+ routes and supporting Windows / macOS / iOS / Android / Linux. Available routes and instructions for obtaining clients are shown in the user panel.

The service provides network connectivity only; it does not include memberships or paid content from third-party websites or apps. Whether a destination service is available also depends on its regional policies, account status, and operation. A route's location does not guarantee access to any particular content or feature.

Accounts and Subscriptions

No email address is required; you can register with a username and password. Keep your account credentials and subscription information secure and do not share them publicly. If you discover that your credentials have been exposed or used unusually, change your password promptly and describe the situation in a support ticket.

The service allows unlimited devices to be online at the same time and is intended for devices owned or managed by the account holder. Unlimited devices does not permit publicly sharing accounts, renting out subscriptions, reselling routes, or providing commercial access to others. Users are responsible for account and device activity within their control.

Monthly subscriptions are ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. Check your selection before confirming your order.

Acceptable Use

Users must comply with the laws and regulations of their location and of any region involved in their use of the service, as well as the rules of destination websites and apps. The service must not be used for fraud, invading others' privacy, distributing illegal content, infringing intellectual property, or other unlawful activity.

Do not attack networks or systems, use another person's account without permission, send malicious messages, or disrupt the normal operation of other users or service infrastructure with abnormal requests. Users are responsible for confirming that their access and intended use are lawful. The service does not support unlawful use.

Availability and Liability

Connection performance depends on local networks, carrier routing, device settings, destination services, and maintenance. VPNIon may adjust routes for maintenance or troubleshooting. Continuous, uninterrupted connectivity, a fixed speed, or permanent access to any particular third-party service is not guaranteed.

If you experience connection issues, first check your local connection and client settings, then provide a necessary description of the issue through a support ticket. Do not submit your password or complete subscription credentials. Issues with third-party services or user devices do not constitute a VPNIon service outage.

VPNIon is liable under applicable law for any liability that cannot legally be excluded. These terms do not exclude statutory liability for damages. Users should also keep important information safe and avoid relying solely on a network connection for actions that cannot be reversed.

Payments and Refunds

You may request a full refund for any reason within 14 days of your first payment. Sign in to the user panel and submit a refund request through a support ticket, specifying the relevant order. You do not need to provide proof of connection issues for a refund under this policy. Any information needed to verify the order does not change this refund commitment.

Alipay / WeChat Pay / USDT are supported. Before paying, check the plan, amount, and billing method. Payment records and order details are used to verify the transaction. Refund requests and processing updates are handled through support tickets. No unconfirmed processing or settlement timeframe is promised in these terms. Disputes raised after the period above will be handled in accordance with applicable law and the circumstances of the order.

Account Termination and Changes to These Terms

For unlawful use, resale or sharing, attacks on service infrastructure, or serious disruption of normal operations, VPNIon may restrict connections, suspend accounts, or terminate service. Necessary measures may be taken promptly when security risks arise. Users who disagree with a measure may request a review through a support ticket. Taking action does not automatically remove any refund or other liability required by law.

When service rules change, VPNIon will update this page and the month shown as the last update. Changes that materially affect use or billing will be explained in an on-site announcement or notice in the user panel. Changes to these terms will not retroactively reduce legal rights under orders already in effect. For information about personal data processing, see the Privacy Policy.